This Ask Me Anything session we dive into measuring business outcomes, handling expectations, and finding direction in times of chaos.
For more information on setting expectations and preparing for organization design, check out our below articles:
Overcoming Resistance to Change in Organizations
How to Avoid Pitfalls in Organization Design
Here’s another great article on managing business outcomes, which can easily be adapted for both internal and external clients.
Business Outcome Management – The Next Customer Success Core Competency?