In this operating redesign case study, an OTM client, Integrated Solutions’ growth from strategic acquisitions led to operational challenges—fragmented brands, integration issues, and increased costs. New market entrants impacted revenue. The project focuses on an operating model redesign for standardized work, efficiency, and scalability.
What We Did:
The operating model redesign process aimed at shared understanding, iterative design, and leadership distribution across levels. Involvement at all levels fostered understanding, ownership, relationships, and credibility. This approach, role-modeled by leadership from the start, addressed cultural and behavioral goals organically rather than as a post-implementation add-on.
A Whole New Operating Model:
The client successfully transformed its operating model, adding value and achieving key stabilization metrics within three months. Design issues were resolved, jobs filled, work transitions and integration mechanisms operational. EVP-level participants noted smooth organizational transition, enhanced collaboration, empowered employees, productivity improvements, and sustained positive changes. The project fostered a collaborative environment where teams expressed creativity and commitment.
Request Full Case Study
Terms: OTM values its customer relationships above all else. We distribute abridged copies of our case studies for academic use and to decision makers investigating how OTM can make an impact in their businesses. By requesting a case study, you agree 1) not to reproduce nor distribute the case study in whole or in part or 2) use the case study in any other manner.