Organization design is the alignment and fit of all parts of a business including the hearts and minds of its people to its business strategy and/or purpose. It’s the deliberate process of configuring the formal with the informal; encompassing the business and operating model, value stream, structure, technologies, management mechanisms & systems, rewards, people processes and social systems to create an organization capable of achieving its intended purpose and nurturing its competitive advantage. Purpose and people balanced design.
Our approach to organization design is based on our disciplined phase-by-phase methodology that can be used with a small design team or hundreds of key stakeholders working on a design simultaneously. Each phase of work has a core set of deliverables and key decisions that must be agreed before proceeding to the next phase. Each phase fully integrates change readiness work ensuring fully engaged employees, customers and vendors.
Solution scope includes;
- Strategic and operational design, including operating model
- High performance team structures and work systems, including job design
- Power and governance alignment, including work and assignments
- The end-2-end customer experience, including driving decisions closer to the customer and customer demand
- Integration of Lean, Six Sigma & CPI, including detailed system and process design
- Product & service lifecycle mapping
- Improvement initiatives
- Reporting, metrics and business planning
- Information flow mapping
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Nestle UK&I were achieving 99.5% service levels but industry consolidation meant competitors had the opportunity to leap-frog Nestle’s advantage. The re-design focused on improving in the face of cost pressure and redefining excellence.
Organization Design is the alignment of all parts of a business* to its strategic intent to deliver its competitive advantage. It’s the deliberate process of configuring and fitting of the operating model resulting in a business capable of winning in its marketplace. At OTM, we call this “fit for purpose.”
Listen now to our Managing Principal Mark LaScola and Senior Consultant Peter Turgoose deliver our most recent webinar on Delivering Improved Business Performance Using Organisation Design