Over 20 years ago we heard about the death of the specialty store. Then we all accepted that the shopping-mall…
Customer Intimacy is Not the Same as ‘Customer Focused’
In order to survive and grow, organizations must build a sustainable competitive advantage in the marketplace. Competitive advantage comes from…
Overcoming Resistance to Change in Organizations
Not all Change is Created Equal. What's the Deal with Resistance to Change in Organizations? We humans adapt and change…
3 Pillars of Strategic Organization Design Governance
Through over 30 years of redesigns, our team has seen success, transformation and inspirational leaders of all kinds. We've also…
How to Evaluate a Business Through Its Organization Design
It is common sense that any organization redesign calls for a robust, focused approach before diving headfirst into any aspects…
The Struggle For Innovation in Business
In the ongoing battle to differentiate from your competitors and offer sustained customer value, innovation in business is becoming a…
The Importance of Organizational Structure
"Any organization with more than two dozen people or so will need to begin to group people together in order…
Ambidexterity: Design concept or design constraint?
There has been much talk and even more published over recent years about the concept of the ‘Ambidextrous Organisation’. The…
Six Steps to Establish Future of Work
The current working environment is characterized by constant change. It’s been likened to the Industrial Revolution back in the late…
Best Organization Design Books to Inspire Sustainable Change
The best organization design books are insightful for both seasoned professionals and those new to the concept. Here are…