The Regulatory Affairs Team spanned six countries, each having its own structure and ways of working with no commonality of approach leading to inefficiency, duplication, confusion in communicating with national health authorities, and ultimately a lack of trust in the function.
The Law School Admission Council (LSAC) is a not-for-profit organization devoted to promoting quality, access, and equity in law and education. Its success has been based in supporting individuals’ enrollment journeys and providing preeminent assessment, data, and technology services. The Law School Admission Test (LSAT) is its most widely recognized service, which was itself originally developed to promote equality through merit-based access to legal education.
Silo'd groups and fragmented business processes creating errors and losses was creating a workforce disconnected from the business strategy and dissatisfied customers. Employees were also weary from various ongoing reengineering, outsourcing, and resource shortages.
Lack of understanding, alignment and staff commitment to a strategic direction left this department operating in silos with little cross-divisional coordination or communication. The organizational culture needed to embrace a common direction and an effective system for planning and execution.